Refund policy
Return & Refund Policy
At Gloria Regali, we want you to love your purchase. Please read our policy carefully before placing your order.
All Sales Final Due to the personalized nature of our products, we do not accept returns or exchanges for items that are delivered as described and in perfect condition. All sales are final unless there is an issue with your order as outlined below.
When We Make It Right We stand behind the quality of every order. If your item arrives damaged, defective, or incorrect, or if your order never arrives, we will make it right. In these cases, you may choose between:
- A full refund to your original payment method, or
- A free replacement sent to you — no need to return the original item
How to Request a Refund or Replacement Contact us within 14 days of delivery (or the expected delivery date if the order never arrived) at luizeprie@gmail.com with:
- Your order number
- A brief description of the issue
- A photo of the item (if damaged or incorrect)
We will respond within 2–3 business days and resolve your case promptly.
Non-Refundable Situations We are unable to offer refunds or replacements for:
- Change of mind or accidental orders
- Incorrect shipping addresses provided at checkout
- Delays caused by customs or carrier issues outside our control